Patient Flow & Team Messaging FAQ

Frequently asked questions regarding Patient Flow and Team Messaging

FAQ

I'm not receiving any audible notifications from alerts in Patient Flow? 

The alerts can only generate notifications through the desktop app, so if you are only using the PbN website you won't be able to receive them. It's also important to make sure you are setup to receive the audible notifications. 

There are no default operatory alerts? 

If your operatory alerts are blank, you can hit Reset to Default at the top right of it's settings which will add in all of our default options.

How do I create group chats in Team Messaging? 

When you are selecting a recipient for your message, you can click the Create a Group option at the top right. From there you will select which users and locations you want included. 

How do I set or change my location for Team Messaging? 

You can change your location under the Overall Settings in Patient Flow. You can find the settings option at the top right of the Patient Flow. 

How do I add more or customize the users in Team Messaging? 

Team Messaging will list all active User Accounts, and depending on which info you use to login will determine who you are messaging as in PbN. You can follow that guide to add in a new user.

Can Team Messaging be used across multiple locations/accounts?  

Yes it can! If you have multiple connected accounts for your practices, then you will see all the users and locations available for messaging when you are selecting a recipient. 

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