Updated Fee Details: (Effective November 2023)
- A2P Recurring Monthly Campaign Fee: A monthly fee of $10 will be applied per location.
- SMS Overage Cost: For text message volumes exceeding 5,000 messages, a charge of $0.01 per message will apply per location
Important Note: We have absorbed these fees for our established customers through October 2023 to ease the transition.
Tips for Optimizing Messaging Expenses:
- SMS Best Practices: Keep your messages short and simple. Characters include letters, numbers, symbols, and spaces. Ensure messages are under 160 characters to avoid multiple SMS charges.
- Regular Monitoring: Utilize our analytics and reporting tools to monitor your message usage in real-time. (Create article of accessing the dashboard and give them the direction)
- Review Campaigns: Assess the effectiveness of your messaging campaigns. Target the appropriate audience to improve engagement and reduce costs.
- Effective Segmentation: Use our segmentation features to target specific groups, ensuring messages reach the right people and minimize unnecessary communications.
- Update Patient Contacts: Regularly remove duplicate or outdated contact information. Confirm patients' preferred communication methods (SMS, email, phone) to maintain accuracy.
- Smart Automation: Employ our automation tools for efficient messaging workflows, helping to minimize excess usage.
VARIABLE FEE SCHEDULE (Only for US-based locations)
Effective November 1, 2023
The following fees will be billed on a per-usage basis per location
| Service | Fee |
| Carrier Fees for Text Messages above SMS Package Limit Per Location (All types of SMS messages) | $0.01 per outbound text message over Package Limits per location |
| SMS Package Limit Per Location (All types of SMS messages) | 5,000 Text Messages per month |
| A2P 10 DLC Compliance Fee | $10 per location per month |
| One-time Brand+ Campaign Registration fee for low-volume text message usage of <500 bulk or campaign messages/day. | $20.00 per location |
| One Time Brand+ Campaign Registration fee for text messages (High-volume usage over 500 per day) | $60.00 per location |
| Transitioning from Low to High Volume Usage Per day | Additional $40 per location for secondary vetting (one-time) - The initial standard registration fee of $20 is not required again. |
| If the Practice provides incorrect information such as the wrong company name, changes to brand and campaign registration may be necessary. | $15.00 re-registration fee |
| Additional Fees as Required by Regulatory Agencies | As Assessed |
Please contact our Support team for guidance or to discuss further optimizing your patient messaging strategy.
How can I learn more?
For more detailed information, please consult: