As per new U.S. regulations, all active open phone users that send business texts to U.S. phone numbers must complete a U.S. carrier registration form to satisfy new A2P 10DLC requirements. Compliance with these protocols and restrictions is critical to the ongoing success of businesses that depend on 10DLC texting and SMS marketing to stay in touch with customers.
Due to the number of businesses registering for A2P 10DLC, The Campaign Registry currently has a backlog of requests. This is not a backlog controlled by Practice by Numbers but by the registration process of the U.S. carrier (AT&T, T-Mobile, Metro PCS..). Therefore, U.S. carriers may take weeks to process your registration, but we recommend that you register as soon as possible.
If your registration is in the queue for approval, the U.S. carriers might still block your text messaging protocol leading to disruptions in your text messaging workflows. We suggest you have your email communication as a backup until your A2P 10DLC registration is complete.
You can check your registration status anytime by going to Settings and A2P 10DLC Settings. Unless your registration status shows as rejected or failed, no additional action is needed once you've filled out the form.
The situation with A2P 10DLC is evolving and will likely change over time as the digital landscape grows. Please don't hesitate to reach out if you have any other questions.
FAQs:
Will porting to a new number solve this?
Porting to a new number will not resolve this issue. We will be required to start the registration process with the new number. This will contribute to the backlog.
Will changing from PbN to another software provider change make this process go away?
It will not. These new regulations are for all companies that send text messages. They will be required to register your new phone number, and it will experience the same backlog of registrations.
What happens if we are not registered for 10DLC?
Organizations that are not registered by the deadline will likely see some or all of their text messages filtered or throttled by cellular phone carriers, meaning they will not be delivered to their intended recipients because they are not coming from a “verified” business.